Bought first smart phone. Almost computer illiterate, paranoid about “losing” material and assumed ‘the cloud’ was a weather forecast! Saw MEEM, read it was easy to install and thought a plug in back up was just for me with added benefit of it all happening while charging. Download of app easy. install easy. First charge not a lot seemed to happen. Read and followed instructions again carefully with same result. Contacted MEEM. Extremely helpful, prompt and comprehensive, yet simple to understand advice led to an understanding that not a lot was happening because there is not a lot on my phone to back up! Time will tell but it is very comforting to know that problems will be met with a sympathetic response, something that cannot be said for all suppliers!